Shipping policy

At Sixth Gear we are committed to delivering your orders as efficiently and affordably as possible. Please review our shipping policy below for details on how we handle the shipping of your orders.

1. Processing Time

  • Order Processing: Once your order is placed, we strive to process it within 1-2 business days. Orders are processed Monday through Friday, excluding holidays.
  • Order Confirmation: After your order is processed, you will receive an email confirmation with the tracking number and estimated delivery date.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Typically delivered within 2-4 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or inclement weather.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the items, shipping method selected, and destination. We offer free standard shipping on orders over £40 within the UK. For orders under this amount, shipping costs will be calculated at checkout. 

4. International Shipping

We currently offer international shipping to select countries. International shipping costs and delivery times vary based on the destination. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the recipient.

5. Order Tracking

All orders include tracking information. Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update.

6. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at Contact@sixthgearstore.com. We will do our best to accommodate your request, but please note that changes cannot be made once the order has been processed and shipped.

7. Lost or Damaged Packages

While we strive to ensure your order arrives safely, occasionally issues may arise:

  • Lost Packages: If your package is lost in transit, please contact us at Contact@sixthgearstore.com. We will work with the carrier to investigate and resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos/videos of the damage and contact us immediately at Contact@sixthgearstore.com. We will assist you in processing a return or exchange.

8. Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy page at Refund policy – Sixth Gear (sixthgearstore.com)

9. Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at Contact@sixthgearstore.com.

Thank you for choosing Sixth Gear! We appreciate your support and are committed to providing you with the best possible shopping experience.